Telephone Support

Business Telephone Support

Microsoft Windows	Microsoft Outlook	Microsoft Internet Explorer
Microsoft Word	Microsoft PowerPoint	Microsoft Excel

Our Telephone Support service will give you easy, simple advice over the phone.
If we need to, we can connect to and share control of your PC.

Over 90% of PC problems can be fixed over the phone.

You will need a broadband Internet connection and Microsoft Windows XP, Windows Vista or Windows 7.
Our Telephone Support membership is for you - it's not tied to your PC. Call us whether you need help with your PC at home or at work.

Some of the more complicated problems which cannot be resolved over the phone will require a technician to connect to your PC and share your mouse whilst you are on the phone.
Our Telephone Support includes phone and remote access.

It does not include site visits or the cost or repairing hardware or software failures.

The service will consist of:
Support over the telephone followed by remote access to your PC by a qualified engineer were the problem cannot be resolved over the telephone

The following is supported:
File servers, file server operating systems, domain and active directory based networks, file private network (VPN) and wide area networks, multi subnet networks, complex firewall configurations.

The technical service has no usage limit but we do operate a fair usage policy. We may raise additional charges if we believe that services are being used for multi businesses or because we believe that you are failing to take appropriate steps to maintain and safeguard your network or system.