Expert advise, professional service
If you need a little help*...
Contact the Help Desk on: +44 (0)1706 694298
or alternatively, email: helpme@foresight-technical.com
Upon receipt of a new support request, the Helpdesk assigns the severity level to the reported incident:
URGENT: Immediate response, target fix 4 hours
- Complete failure of an IT service or component, preventing the use of key business applications
HIGH: Respond and fix within 8 hours
- Partial failure of an IT service or component, seriously impacting the use of key business
MEDIUM: Respond and fix within 1 business day
- Non-urgent problem which does not affect the critical operation of the business
LOW: Respond and fix within 2 business days
- Low priority problem
*Please note, for you to take advantage of our services, you must have a fixed term agreement in place. If you currenlty do not have an agreement, then please still give us a call to discuss your requirments.